Privacy Policy

Introduction

Last modified on March 18 2025

Thank you for using RemoteAces! We are committed to protecting your privacy and have adopted this Privacy Policy to explain our data collection, use, and disclosure practices for the RemoteAces services (including the www.remoteaces.com website, and any other tools, products, or services provided by RemoteAces that link to or reference this Privacy Policy) (collectively, the “Services”). The Services are owned and operated by RemoteAces (“RemoteAces”, “Remote Aces”, “we”, “us”, or “our”).

This Privacy Policy applies to information RemoteAces collects through the Services, as well as other information provided to us online or offline by third parties, when we associate that information with customers or users of the Services. It does not apply to information collected from our employees, contractors, or vendors. It also does not apply to information that you ask us to share with third parties or that is collected by certain other third parties whose software or services are included in the Services.

This Privacy Policy describes:

  • Your choices regarding the personal information we collect about you.
  • Personal and other information we collect about you;
  • How we use your information;
  • How we may share your information with third parties; and

Consent

By accessing or using the Services, you consent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Services. Information gathered through the Services may be transferred, used, and stored in the United States, Colombia, or other countries where our service providers or we are located. By using the Services, you agree to the transfer, use, and storage of your Personal Information (as defined below) in those countries. The data protection laws of these countries may not be as comprehensive as those in your country.

This Privacy Policy applies to information RemoteAces collects through the Services, as well as other information provided to us online or offline by third parties, when we associate that information with customers or users of the Services. It does not apply to information collected from our employees, contractors, or vendors. It also does not apply to information that you ask us to share with third parties or that is collected by certain other third parties whose software or services are included in the Services.

This Privacy Policy describes:

  • Personal and other information we collect about you;
  • How we use your information;
  • How we may share your information with third parties; and
  • Your choices regarding the personal information we collect about you.

Collection of Your Personal and Other Information

When you register for or use our Services, we collect Personal Information. “Personal Information” means information that can identify or reasonably be linked to an individual, such as:

  • Names;
  • Personal or business addresses;
  • Email addresses;
  • Phone numbers;
  • Payment information (which is collected and stored by a secured, encrypted third-party application);
  • Social media profile information (to the extent required to provide the Services);
  • Information related to tasks or requests you submit to us; and
  • Any other information you choose to provide us.

We may also collect other information necessary to deliver the Services, including, for example, calendar data, travel arrangements, or document templates you request us to process. We advise you not to share sensitive personal information unless essential for the Services.

You may choose not to provide Personal Information, but this may prevent you from accessing certain features of the Services.

We also collect non-Personal Information, which does not directly identify you, such as:

  • Website pages viewed during a visit;
  • Browser type and operating system;
  • General geographic location (e.g., city and state);
  • Usage patterns and preferences; and
  • Device identifiers that cannot reasonably be connected to your identity.

We treat any combined Personal and non-Personal Information as Personal Information.

Use of Your Information

We may use the information we collect to:

  • Provide, maintain, and improve the Services;
  • Set up and manage user accounts;
  • Process transactions;
  • Communicate with you regarding your account, updates, or promotional offers;
  • Customize content and recommendations;
  • Conduct research and analysis to enhance our offerings;
  • Ensure the security and integrity of our Services; and
  • Comply with legal obligations.

We may aggregate and anonymize information for analytical and marketing purposes.

Disclosure of Your Information

We may share your Personal Information with third parties as described below:

  • Service Providers: We share Personal Information with trusted third-party service providers who assist in operating our Services, such as payment processors, data hosting, and customer support.
  • Authorized Third Parties: When you instruct us to share information with third parties or integrate other platforms with our Services.
  • Legal Compliance: We may disclose information if required by law or if we believe it is necessary to protect our rights, property, or safety, or that of others.
  • Business Transfers: In connection with a merger, acquisition, sale of assets, or similar corporate event, your information may be transferred as part of that process.

We do not sell your Personal Information.

Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage information and enhance your experience. Cookies are small data files stored on your device that help us recognize repeat visitors and analyze trends. You may adjust your browser settings to manage or block cookies, though some features of our Services may not function properly without them.

Accessing and Managing Your Information

You may request access to or correction of your Personal Information by contacting us at contact@remoteaces.com. We will take reasonable steps to fulfill your request, subject to legal and operational requirements.

You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails. Please note that we may still send you transactional or service-related communications.

Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention of Information

We retain your Personal Information for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect Personal Information from children. If we become aware of such collection, we will take steps to delete the information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website and updating the effective date. Your continued use of the Services after such updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

RemoteAces.
contact@remoteaces.com